Traditional Organization |
High Performance Organization |
Internally focused. |
Customer focused. |
Centralized and bureaucratic structure. |
Centralized and bureaucratic structure. |
Planning and coordination done by management. |
Planning and coordination done by work teams. |
Specialization and narrowly defined jobs. |
Jobs are broadly defined and employees possess multiple skills. |
Uniform and strictly enforced policies. Do things by the book. |
Minimum of rules. Values and common sense govern behavior. |
Department boundaries determined by similarity of function (e.g. Engineering, Manufacturing, etc.) |
Department boundaries determined by task inter-relationship (product or process focused). |
Training focuses on technical skills.
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Training focuses on total employee development (e.g. business understanding, teamwork, etc.) |
Rewards based on individual performance. |
Rewards based on contributions to effectiveness of team. |
Employee viewed as tools of management. |
Employees viewed as partners. |
Alienated and unhappy employees accepted as given of industrial life. |
Quality of life of employees is imperative to company. |